PlumbSmart Plumbing & Drains has served Asheville homeowners and businesses since 2008, providing expert tank, tankless, and heat pump water heater installations backed by the only 5 to 10 year water heater warranty in the region.
A water heater is one of the hardest-working appliances in your home, quietly delivering hot water for showers, dishwashing, laundry, and more every single day. When it begins to fail, or when you are ready to upgrade to a more efficient system, choosing the right replacement and having it installed correctly makes a meaningful difference in comfort, safety, and long-term cost.
PlumbSmart Plumbing & Drains has been installing water heaters in Asheville and surrounding Western North Carolina communities since July 2008. As a family-owned, licensed, and insured plumbing company holding NC License 29593, we bring the same attention to quality on every installation whether it is a straightforward tank replacement or a full switch to a tankless or heat pump system.
We install and service water heaters from trusted brands including A. O. Smith, Rinnai, Rheem, Takagi, Navien, State, American, U.S. Craftmaster, and American Standard. Our process includes presenting you with multiple equipment and financing options so you can make an informed decision that fits your household size, budget, and energy goals.
Symptom: Your tank-style water heater is 10 or more years old, and you notice lukewarm water, longer recovery times, or minor leaks around the base or connections.
Solution: A licensed plumber inspects the tank, anode rod, and connections to confirm whether repair is cost-effective or if a full replacement with a properly sized new unit is the better long-term value.
Symptom: You hear rumbling or popping sounds from the tank, particularly during the heating cycle, and hot water arrives slowly or runs out faster than it used to.
Solution: The tank is flushed to remove sediment. If mineral scale has permanently reduced capacity or damaged the heating element, installation of a new unit restores full performance.
Symptom: Multiple family members run out of hot water during back-to-back showers, or the first person to shower in the morning uses up the available hot water entirely.
Solution: A plumber calculates the correct first-hour rating or flow rate needed for your household and recommends a properly sized tank, tankless, or heat pump unit to eliminate the shortage.
Symptom: You notice water pooling near the discharge pipe of the pressure relief valve, or the valve is visibly corroded and crusted with mineral deposits.
Solution: The pressure relief valve is replaced immediately, as a failed valve is a safety hazard. If the underlying tank or plumbing is severely corroded, a full water heater replacement is recommended.
Symptom: A gas water heater produces no hot water and the pilot light will not stay lit, or a power-vent or direct-vent unit displays an error code on its control panel.
Solution: A plumber diagnoses the thermocouple, gas valve, or venting issue. Older units with repeated ignition failures are often better candidates for replacement than ongoing repair.
Symptom: You notice a steady rise in your gas or electric bills without a clear lifestyle change, suggesting the water heater is working harder than it should to maintain temperature.
Solution: Upgrading to a high-efficiency tankless or heat pump water heater can significantly reduce standby energy loss. A plumber evaluates your current setup and presents options with estimated efficiency improvements.
Tank water heaters store a set volume of hot water, typically between 30 and 80 gallons, and keep it at temperature around the clock. They are straightforward to install, widely compatible with existing plumbing, and carry lower upfront costs. For households with predictable hot water demands and limited installation space constraints, a quality tank unit from a trusted manufacturer paired with a proper installation can deliver reliable service for many years.
Tankless water heaters, also called on-demand or instantaneous water heaters, heat water only when a fixture calls for it by passing cold water over a powerful burner or electric element. Because there is no standby tank to keep warm, energy consumption is reduced significantly in most households. Tankless units require adequate gas line capacity or electrical service, proper venting, and in homes with hard water, a water treatment plan to prevent scale buildup on the heat exchanger. PlumbSmart installs tankless units from manufacturers including Rinnai, Navien, Takagi, and Rheem, and we size each unit carefully to meet your home's peak simultaneous demand.
Heat pump water heaters, sometimes called hybrid water heaters, extract heat from surrounding air and transfer it into the water rather than generating heat directly. This makes them among the most energy-efficient electric options available. They work best in unconditioned spaces such as garages, basements, or mechanical rooms where ambient air temperature stays above roughly 40 degrees Fahrenheit. In the Western North Carolina climate, many homes have suitable utility spaces for heat pump installation, and the long-term energy savings can be substantial.
Regardless of the technology you choose, correct installation is critical to safety and performance. This includes proper sizing of supply lines, correct venting for gas or propane units, expansion tank installation where required by local code, appropriate seismic or earthquake strapping where applicable, and commissioning the unit to verify temperature settings and pressure relief valve operation. PlumbSmart uses high-quality materials on every installation, and our work is backed by a 100 percent satisfaction guarantee as well as the region's only 5 to 10 year water heater warranty.
PlumbSmart offers a 5 to 10 year water heater warranty on installations, which the company states is the only warranty of its kind offered by any plumber in the region.
Rather than recommending a single product, PlumbSmart provides multiple equipment and solution options so homeowners can choose the unit that best fits their budget and efficiency goals.
PlumbSmart uses set pricing so you know the cost before work begins, and every installation is backed by a 100 percent satisfaction guarantee.
GoodLeap financing is available with 5, 7, or 10 year plans, making it easier to invest in a high-efficiency tankless or heat pump unit without a large upfront payment.
Water heater warranty
5 to 10 year warranties on PlumbSmart water heater installations
Protection for one of your home's biggest plumbing investments. Ask about coverage when you request your free estimate.
Western North Carolina presents a specific set of challenges for water heaters that homeowners in flatter, milder regions do not face. Many Asheville-area homes are decades old, with plumbing configurations that require careful assessment before installing a modern unit. Winter temperatures in the region can drop well below freezing, making pipe-freeze protection and proper unit placement important considerations, particularly for tankless units installed in unconditioned spaces or garages. A significant portion of WNC homes rely on well water, which can carry higher levels of minerals and sediment that accelerate wear on water heater components and heat exchangers. Homes on municipal water in and around Asheville still benefit from attention to water hardness and pressure, both of which affect how long a water heater lasts and how efficiently it operates. PlumbSmart has been working in this specific environment since 2008 and understands the local conditions that influence equipment selection, placement, and long-term performance.
Areas we serve
PlumbSmart has served homes and businesses across Asheville since 2008, along with the surrounding Western North Carolina communities. Not sure if we cover your address? Give us a call and we'll let you know.
Headquartered in Asheville, NC
1 Sunny Ridge Dr., Asheville, NC 28804
Serving Asheville & nearby WNC communities
Schedule service
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